Refund Policy

Last updated: August 2026

Tutoring & consultation sessions

• Cancellations made more than 24 hours before a scheduled session are eligible for a full refund.
• Cancellations made within 24 hours of a scheduled session are not eligible for a refund, but can be rescheduled once at no charge.
• No-shows are not eligible for a refund.

Contract & custom project work

Custom work (scripts, models, builds, and similar) is scoped and quoted before payment. Once work has started:

• A deposit or full payment made before work begins is refundable if the project is cancelled before any work has started.
• Once work is in progress, refunds are evaluated based on how much of the agreed scope has been completed. Completed portions are generally non-refundable.
• If delivered work doesn't match the agreed scope, contact us to resolve it, revisions come before refunds.

Digital goods (catalog items)

Digital goods (plugins, asset packs, etc.) are generally non-refundable once delivered, since the files can be copied. Exceptions may be made if the item is defective or significantly not as described.

How to request a refund

Reach out via the Business Inquiries page or your booking confirmation email, referencing your booking's access code if you have one.

Changes to this policy

This policy may be updated from time to time. The terms in effect at the time of your booking or purchase are the ones that apply.